Reflect on how you feel when a patient or client does not follow your well-intended, evidence-based, even profound health-promoting recommendations. Do you feel frustrated, angry, impatient? Do you label the person “non-compliant” or “difficult?”
Perhaps what we have here is a failure to communicate. I just completed a course on Advanced Motivational Interviewing (MI) at the University of Colorado Anschutz Medical Campus. It was hosted by skilled facilitators from the Behavioral Health and Wellness Program and attended by counselors, tobacco cessation specialists, psychologists, health coaches, and physicians. We worked collaboratively in teams to discover how to improve our abilities to communicate, facilitate change, and unlock motivation.